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Tuesday, March 29, 2016

Innovation*: Failure is the catalyst to success

I can't believe it's been over nine months since I was trying to finish my 2015 submission for the Clio Awards. The big agencies have entire staffs cutting up footage and storyboarding narratives into two minute vignettes designed to win at beautiful, sleek statuette termed, "The Oscars of the Advertising World."

Me? I was doing it alone.

I am not unproud to say that I failed to win an award last year.

I didn't even make the short list.

Yeah, poor me.

Failure is the catalyst to success. Didn't Winston Churchill say, "Success is going from failure to failure without losing enthusiasm."? He must have. There are memes all over the Internet with this quote on it, so he must have said it. It must be true as well, because Churchill failed so many times, yet he has a cigar type named after him. And, we all know that lighting up a cigar is the ultimate symbol of success.

This year, there are five of us (plus the ad agency I worked with) putting our best feet forward to craft a story that drove our 2015-16 campaign. I'm excited and hopeful.

Judging for many of the categories is weighted 80% on creativity and 20% on results. Yes, there is something to be said for innovation. What's the secret for cracking the code to innovation? Last year I spoke with Neal Thornberry, Ph.D., faculty director for innovation initiatives at the Naval Postgraduate School. He says there are seven steps that guarantee success. Further, he says that upper management is the culprit for shooting down great ideas.

“Senior leaders often miss the value-creating potential of a new concept because they either don’t take the time to really listen and delve  into it, or the innovating employee presents it in the wrong way,” says Thornberry, who recently published “Innovation Judo,” based on his years of experience teaching innovation at Babson College and advising an array of corporate clients, from the Ford Co. and IBM to Cisco Systems. “Innovation should be presented as opportunities, not ideas. Opportunities have gravitas while ideas do not!”

His innovation template outlines a recipe that seems to work:

•  Intention: Once the “why” is answered, leaders have the beginnings of a legitimate roadmap to
innovation’s fruition. This is no small task and requires some soul searching.

“I once worked with an executive committee, and I got six different ideas for what ‘innovation’ meant,” he says. “One wanted new products, another focused on creative cost-cutting, and the president wanted a more innovative culture. The group needed to agree on their intent before anything else.”

•  Infrastructure: This is where you designate who is responsible for what. It’s tough, because the average employee will not risk new responsibility and potential risk without incentive. Some companies create units specifically focused on innovation, while others try to change the company culture in order to foster innovation throughout.  “Creating a culture takes too long,” Thornberry says. “Don’t wait for that.”

•  Investigation: What do you know about the problem? IDEO may be the world’s premier organization for investigating innovative solutions. Suffice to say that the organization doesn’t skimp on collecting and analyzing data. At this point, data collection is crucial, whereas brainstorming often proves to be a waste of time if the participants come in with the same ideas, knowledge and opinions that they had last week with no new learning in their pockets.

•  Ideation: The fourth step is also the most fun and, unfortunately, is the part many companies leap to. This is dangerous because you may uncover many exciting and good ideas, but if the right context and focus aren’t provided up front, and team members cannot get on the same page, then a company is wasting its time. That is why intent must be the first step for any company seeking to increase innovation. Innovation should be viewed as a set of tools or processes, and not a destination.

•  Identification: Here’s where the rubber meets the road on innovation. Whereas the previous step was creative, now logic and subtraction must be applied to focus on a result. Again, ideas are great, but they must be grounded in reality. An entrepreneurial attitude is required here, one that enables the winnowing of ideas, leaving only those with real value-creating potential. “Innovation without the entrepreneurial mindset is fun but folly,” Thornberry notes.

•  Infection: Does anyone care about what you’ve come up with? Will excitement spread during this infection phase? Now is the time to find out. Pilot testing, experimentation and speaking directly with potential customers begin to give you an idea of how innovative and valuable an idea is. This phase is part selling, part research and part science. If people can’t feel, touch or experience your new idea in part or whole, they probably won’t get it. This is where the innovator has a chance to reshape their idea into an opportunity, mitigate risk, assess resistance and build allies for their endeavor.

•  Implementation/Integration: While many talk about this final phase, they often fail to address the integration part. Implementation refers to tactics that are employed in order to put an idea into practice. This is actually a perilous phase because, in order for implementation to be successful, the idea must first be successfully integrated with other activities in the business and aligned with strategy. An innovation, despite its support from the top, can still fail if a department cannot work with it.
My Clio Awards are aging. Both are 20+ years old. Happy birthday, buddies.